Some systems are experiencing issues

Ongoing

31st July 2021

uk-cov1 partial outage

We are investigating an outage affecting a small number of cloud servers at our uk-cov1 location.

  • We have identified two hardware node failures at this location. We will contact the affected customers for further assistance and recovery options. Sorry for any inconvenience caused.

  • A data centre technician is now checking hardware for problems.

  • History

    16th February 2021

    No incidents reported

    15th February 2021

    No incidents reported

    14th February 2021

    No incidents reported

    13th February 2021

    No incidents reported

    12th February 2021

    No incidents reported

    11th February 2021

    UK: Reading [rdg1] uk-rdg1 core router reload

    Due to an unexpected memory leak we're performing an immediate patch and reboot to both A + B core routers in our uk-rdg1 location. We expect a blip of 30 seconds during the router delegation from B to A.

  • Both routers are now patched and reloaded.

  • We are now patching the B router. No interruption is expected.

  • 10th February 2021

    UK network incident

    We are investigating the cause of a network outage to our uk-lon2 and uk-cov1 locations between 13:52-13:56 UTC.

  • We have not detected a recurrence of this incident so we have restored service to this transit provider.

  • We are seeing a repeat of this incident in multiple locations. We are routing around the problematic transit provider until a permanent solution is proposed.

  • The outage, which started 13:52 UTC, was traced to a transit provider's configuration change that caused some packets to be silently dropped. Our network team responded and successfully worked around the issue at 13:56 UTC.