All systems operational

History

26th September 2020

No incidents reported

25th September 2020

No incidents reported

24th September 2020

Temporary network degradation

At 20:43 UTC today we experienced a large DDoS attack against our network. The attack was identified within 11 seconds and the malicious traffic was mitigated from travelling across our network. However, an internal error caused three of our route reflectors to become unreachable simultaneously. This error meant we stopped advertising all prefixes to the outside world for a short period, and as such, went unroutable for approximately 30 seconds. We apologise for any inconvenience this error may have caused and are working toward a solution to prevent future recurrence.

  • We have implemented a fix to prevent a recurrence of this problem in future.

  • 23rd September 2020

    No incidents reported

    22nd September 2020

    No incidents reported

    21st September 2020

    cPanel backup servers UK backup server failure

    Due to the unexpected failure of a UK-located backup server, some cPanel/CWP/Plesk/DirectAdmin etc backups for servers in the EU are unavailable. We are currently deploying a new backup server to take its place and we will begin creating fresh backups as soon as the new server is online.

  • We have successfully replaced the affected backup server, and have also replaced the hardware of an additional two EU-located backup servers during the process.

  • 20th September 2020

    No incidents reported