Some systems are experiencing issues

Ongoing

21st September 2020

cPanel backup servers UK backup server failure

Due to the unexpected failure of a UK-located backup server, some cPanel/CWP/Plesk/DirectAdmin etc backups for servers in the EU are unavailable. We are currently deploying a new backup server to take its place and we will begin creating fresh backups as soon as the new server is online.

Maintenance
UK - London hardware upgrades

Starting 2020-09-01, we will be upgrading cloud servers in our uk-lon1 location to faster hardware in uk-lon2. We will decipher the most suitable 'off-peak' period per cloud server based on historic usage patterns, then migrate the data during this timeframe. If you have a more suitable or preferred date/time, please contact technical support who will happily arrange this for you. We anticipate a downtime between 5-60 minutes per cloud server, dependent on the amount of data stored. No end-user changes are necessary. We thank you for your patience and hope you enjoy the upgrade!

History

24th June 2020

No incidents reported

23rd June 2020

No incidents reported

22nd June 2020

UK - London, Reading, Maidenhead & Coventry UK - London 14 outage

We are investigating an outage of UK14 node located in London. All servers on this node are currently unreachable.

  • The node is back online but we have uncovered a hardware problem. We will be migrating this node to different hardware in the forthcoming days.

  • The technician has arrived on site and is investigating.

  • 21st June 2020

    No incidents reported

    20th June 2020

    No incidents reported

    19th June 2020

    No incidents reported

    18th June 2020

    No incidents reported