Some systems are experiencing issues

Ongoing

9th August 2020

MSO: uk-rdg1 network outage

We are investigating a major network outage of uk-rdg1. Approximately 50% of traffic to this location is affected.

  • Work is still ongoing to recover and replace core infrastructure at this location, allowing us to attain higher redundancy and resilience. No customer impact is expected as a result of this work.

  • This incident was caused by a critical hardware failure in one rack. We have replaced the failed hardware, however approximately 10% of virtual servers in this particular rack have required restoration from backups. If your server or service is still offline at this time, please raise a support ticket as soon as possible.

  • Maintenance
    UK - Reading network upgrade

    We are performing an upgrade to a new 100G core network in our uk-rdg1 location. This upgrade will start on 2020-08-17 at 22:00 UTC, and will take approximately 6 hours. Service will be at risk during this window, but we do not expect any interruption beyond some 30 second re-routing blips.

    History

    1st February 2020

    No incidents reported

    31st January 2020

    No incidents reported

    30th January 2020

    No incidents reported

    29th January 2020

    No incidents reported

    28th January 2020

    No incidents reported

    27th January 2020

    Inbound & outbound call issue

    We are experiencing problems with inbound & outbound calls to our telephone support line. We are investigating this with our provider.

  • Inbound & outbound call access to our telephone support line is now fully restored.

  • Our telephone line remains out of service at this time. We are working closely with our provider to resolve this issue.

  • 26th January 2020

    No incidents reported

    25th January 2020

    Billing & Support Portal Portal availability

    Some users are experiencing difficulties accessing or logging in to our Support & Billing Portal. We are investigating.

  • We have determined the cause of this incident to be an update performed on a partner module. The Portal is now online and fully available once again. We apologise for any inconvenience.