Some systems are experiencing issues

Ongoing

21st September 2020

cPanel backup servers UK backup server failure

Due to the unexpected failure of a UK-located backup server, some cPanel/CWP/Plesk/DirectAdmin etc backups for servers in the EU are unavailable. We are currently deploying a new backup server to take its place and we will begin creating fresh backups as soon as the new server is online.

Maintenance
UK - London hardware upgrades

Starting 2020-09-01, we will be upgrading cloud servers in our uk-lon1 location to faster hardware in uk-lon2. We will decipher the most suitable 'off-peak' period per cloud server based on historic usage patterns, then migrate the data during this timeframe. If you have a more suitable or preferred date/time, please contact technical support who will happily arrange this for you. We anticipate a downtime between 5-60 minutes per cloud server, dependent on the amount of data stored. No end-user changes are necessary. We thank you for your patience and hope you enjoy the upgrade!

History

16th January 2020

No incidents reported

15th January 2020

No incidents reported

14th January 2020

US - South (Atlanta & Miami) Miami outage

We are experiencing an outage of our Miami1 location.

  • The new edge router has been installed and is back in service.

  • The datacenter has received the replacement hardware and will soon be installing it.

  • We are experiencing hardware failure of the edge router at this location. Miami remains rerouted and out of service while new hardware is shipped.

  • 13th January 2020

    No incidents reported

    12th January 2020

    No incidents reported

    11th January 2020

    No incidents reported

    10th January 2020

    No incidents reported