Some systems are experiencing issues

Ongoing

9th August 2020

MSO: uk-rdg1 network outage

We are investigating a major network outage of uk-rdg1. Approximately 50% of traffic to this location is affected.

  • Work is still ongoing to recover and replace core infrastructure at this location, allowing us to attain higher redundancy and resilience. No customer impact is expected as a result of this work.

  • This incident was caused by a critical hardware failure in one rack. We have replaced the failed hardware, however approximately 10% of virtual servers in this particular rack have required restoration from backups. If your server or service is still offline at this time, please raise a support ticket as soon as possible.

  • Maintenance
    UK - Reading network upgrade

    We are performing an upgrade to a new 100G core network in our uk-rdg1 location. This upgrade will start on 2020-08-17 at 22:00 UTC, and will take approximately 6 hours. Service will be at risk during this window, but we do not expect any interruption beyond some 30 second re-routing blips.

    History

    2nd November 2019

    No incidents reported

    1st November 2019

    No incidents reported

    31st October 2019

    No incidents reported

    30th October 2019

    No incidents reported

    29th October 2019

    No incidents reported

    28th October 2019

    No incidents reported

    27th October 2019

    No incidents reported